Who Operates ve77
ve77 (accessible at ve77.ws) is an online sports betting and casino platform serving players in Bangladesh. We act as the data controller for all personal information you provide when you register, deposit funds, or interact with our support team.
If you have questions about this policy, you can reach us at [email protected] or through 24/7 Live Chat on the site. We respond within 24 hours on business days.
Data We Collect
We collect only what is necessary to operate a safe and fair platform. The table below summarises the main categories.
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, nationality | At registration and KYC verification |
| Contact | Mobile number, email address | At registration |
| Financial | bKash / Nagad / Rocket / Upay account reference, transaction history | When you deposit or withdraw |
| Verification documents | NID card, passport, or driving licence scan | Before your first withdrawal (KYC) |
| Device and usage | IP address, browser type, session timestamps, game history | Automatically during each visit |
| Communication | Chat transcripts, support emails | When you contact support |
We do not collect your bKash or Nagad PIN. Payment transactions are processed through encrypted channels directly between your mobile wallet and our payment gateway.
Why We Process Your Data
Every piece of data has a specific purpose. We do not use your information for unrelated marketing without your consent.
Running your account
We need your name, contact details, and financial references to create your ve77 account, process deposits (minimum ৳300), and handle withdrawal requests (minimum ৳600, up to ৳60,000 per day). Without this data, we cannot credit your winnings or verify your identity.
Fraud prevention and responsible gaming
Device and session data helps us detect unusual login patterns, duplicate accounts, and suspected fraud. We also use this data to flag accounts that may show signs of problem gambling, in line with our Responsible Gaming commitments.
Improving the platform
Aggregated, anonymised usage data tells us which games and features players use most. This helps us improve load times on the ve77 App and prioritise new content from providers like Evolution, Pragmatic Play, and Ezugi.
Legal and regulatory obligations
Applicable laws require us to retain certain transaction records and to verify player identities before processing withdrawals. We comply with these obligations and retain records for the minimum period required.
Payments and KYC Verification
ve77 supports bKash, Nagad, Rocket, and Upay. Deposits typically arrive within 6 minutes; withdrawals are processed within 25 minutes once your account is verified.
KYC is required before your first withdrawal. You must submit one of the following: National ID Card (NID), passport, or driving licence. Documents are reviewed within 6 hours. First-time withdrawals may take up to 2 hours after KYC is approved.
Uploaded KYC documents are stored on encrypted servers and are only accessible to authorised compliance staff. We do not share your NID number or document scans with any third party except where required by law.
How Long We Keep Your Data
We retain account and transaction records for as long as your ve77 account is active and for a minimum of five years after account closure, in line with standard financial record-keeping requirements. Chat transcripts and support emails are kept for two years.
If you request account deletion, we will remove your personally identifiable data from active systems within 30 days. Anonymised, aggregated data (for example, total game rounds played) may be retained indefinitely for statistical purposes and cannot be linked back to you.
Steps We Take to Protect Your Data
We use industry-standard technical and organisational measures to protect your information:
- All data in transit is protected by TLS 1.3 encryption (HTTPS).
- Passwords are hashed using a modern, salted algorithm. ve77 staff cannot read your password.
- KYC documents are stored in an encrypted, access-controlled vault separate from the main database.
- We conduct regular internal security reviews and patch management cycles.
- Access to production systems is restricted to authorised personnel with two-factor authentication.
No system is 100% immune to breach. If a significant data incident affects your account, we will notify you at your registered mobile number or email address within 72 hours of becoming aware of it.
Your Rights as a Player
You have meaningful control over your personal data. At any time, you can:
- Access your data: Request a copy of the personal information ve77 holds about you.
- Correct inaccurate data: Update your name, contact number, or other details via the account settings page or by emailing support.
- Delete your account: Ask us to close your account and erase your identifiable data, subject to legal retention obligations.
- Withdraw marketing consent: Opt out of promotional SMS or email messages at any time by replying STOP or by contacting support.
- Object to processing: Where we rely on legitimate interest as a legal basis, you can object to that processing.
To exercise any of these rights, email [email protected] from your registered address. We aim to respond within 10 business days. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Players Under 18
ve77 is strictly for players aged 18 and above. We do not knowingly collect data from minors. If you believe a person under 18 has registered an account, contact us immediately at [email protected] and we will close the account and delete associated data without delay.
During KYC, we verify date of birth from the submitted NID or passport. Any account found to belong to a person under 18 will be suspended and any balance forfeited in line with our Terms & Conditions.
Updates to This Policy
We review this Privacy Policy at least once a year and whenever there is a material change to how we handle data. The "Last updated" date at the top of this page always reflects the most recent revision.
When we make significant changes, we will notify active players by SMS or in-app notification at least 7 days before the new policy takes effect. Continuing to use ve77 after that date constitutes acceptance of the revised policy. If you disagree with the changes, you may request account closure before they take effect.
Contact Us About Privacy
For any privacy-related question, data access request, or complaint, the fastest route is 24/7 Live Chat on ve77.ws. For formal written requests, use email:
- Email: [email protected]
- Response time: Within 24 hours for general queries; within 10 business days for formal data rights requests
Please include your registered mobile number and the nature of your request so we can locate your account quickly.
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